Dear Loyal Customers
You are receiving this letter because you ordered our new
A55 or A55X shimmer tights which we began shipping this past March. In
our goal of bringing you a tight that had both a soft hand and a high shimmer
we used a yarn that has proven to be a disaster. Some of you are already
aware of this because of returns you may have taken from your customers.
The good news here is that we already have a solution in place for the tights
and in fact have some inventory in the warehouse made from better yarn that
will still give you a good hand feel, a shine that I actually think is an improvement, and the high quality that you have
come to expect from Body Wrappers tights. The other good news is that all
of the children’s sizes, C55, have been made only from the better yarn.
The bad news is that we consider almost all of the A55 and
A55X tights that have been shipped so far to be defective. You will be
shipped at no charge, new goods to replace any that were received to
date. It will take 3 weeks to make all the stock necessary for this
replacement program so please notify your sales rep or customer service if you
have immediate needs. We request that you pull your current inventory
from stock and destroy it. We want you to avoid selling these tights
to consumers in order to prevent them from being upset with
both our product and your store. We ask simply that you remove and
dispose of them quickly. There is no reason
to return them to us as they are not of value and why add to the loss with
extra freight or your annoyance with extra work. Please
just destroy and toss them out.
There is one small exception and that would be for any
tights that have the lot number 91771 on the upper right corner of the sku
sticker. Those are all good and if you find them in your stock please
keep them. Since we do not know who received
tights from this lot you will still be shipped replacement tights which
will be our small gift to you for your inconvenience. Almost like winning
the lottery of tights.
We consider all of you our partners in the dance business
and want to be sure we do everything in our power to help make your stores
successful. Thank you for your patience, understanding and support of our
company through this situation. Here
is to a great back to school season for all of us.
Sincerely
Michael Rubin, CEO
Body Wrappers
call 908-248-1031
fax 908-354-0968